8 reasons to hire telephone answering service for your business
The best behavioural advice a business can take is to provide the best customer experience every time they communicate with your business or family lawyer firm through a well managed telephone answering service. That means right from the time they call your company. Developments in business telephony and telephone answering has exploded since Alexander Graham Bell first invented the telephone. the Internet revolution has given birth to voice-over IP and communications technology and has seen a huge development in innovative and cost saving services for businesses.
Small marketing agency Grow has recently published ‘17 Reasons Why Small Businesses Should Have a Telephone Answering Service’ – providing a strong case for why a small business, legal practice, online antiques store, self employed professional or any business should take on a telephone call answering service. Here are 8 of our favourite reasons:
1. Never miss a sales call again with a telephone answering service
If you run a business or you’re a self employed person or small trader or medical professional in private practice, you regularly handle sales calls or customer enquiries when it’s inconvenient, or they go through to your answerphone when you’re on a call or in a meeting. This might see customers call a rival service provider and lose you business.
2. Provide a personalised customer service with a telephone answering service
Making sure a call is answered quickly so as not to leave a caller waiting means providing a personal service, builds trust and allows the caller security that they will get the service they require. An antique online store might see the owner at an auction when an enquiry comes in. A telephone answering service can take a detailed message and assure them that they will receive a call back at a certain time.
3. Make sure calls are answered promptly
If you’re an Essex web design company with only a couple of full time employees, it may be hard to answer a call when it comes in. A telephone answering service can provide the time and skilled call handling service to win a customer’s trust and pass on sales notes effectively.
4. A telephone answering service saves you money on receptionist costs
A high quality telephone answering service usually costs less than £100/month for a full service including diary management and appointment booking. This is a fraction of the cost of a full time receptionist.
5. Get a telephone answering service to book appointments and manage your calendar
For an up and coming family lawyer in Barnet, this is an important factor in profitability. A new legal firm such as a solicitors in Barnet might benefit from outsourced help in call handling whilst with clients or completing administrative tasks.
6. Free up time to generate revenue & grow your business
For small construction company specialising in quality top-end loft conversion in Loughton might see the boss working on a construction project when a supplier or new customer calls. Rather than risk safety or stop construction, their call can be taken by a telephone answering service, maintaining productivity whilst a call answering service books in a sale appointment to boost efficiencies.
7. Increase your staff productivity with a telephone answering service
A specialist small business marketing agency will often see marketing professionals multi-tasking and sharing business administrative duties such as call answering. If they are busy working on SEO for a Hertfordshire client. Whilst working on designs for a print advertising campaign, stopping to answer a call can disrupt creativity. A telephone answering service can be a useful alternative.
8. Create a brand that makes you bigger and more trusted
Having a telephone answering service with a dedicated call handler to field calls means that customers can build relationships with a known voice, building trust and customer engagement. It helps your business to appear bigger and more trustworthy than only hearing one voice might otherwise do.
That’s why best practice suggests that customers assess your behaviour as a business through voice communications, and it can make the difference between developing a new customer relationship or losing business. Our advice is always ensure every call is taken personally and the caller is treated as a valued customer or supplier.